Service Types

Managed Services

With IT Ecology’s managed services, we take responsibility for your test and/or monitoring solution and associated processes in their entirety.
In order to extract the most value from acquisitions in tooling that supports IT processes, IT Ecology believes that dedicated resource time and the right skill sets are required to design, implement and maintain a solution. Additionally, any such solution deployment and the associated processes should continuously evolve and improve to meet changing requirements. Moving from on-prem Agile process to cloud-hosted DevOps delivery for example changes significantly how testing should be approached both in the process as well as supporting technology setups.

IT Ecology Managed Services enable customers to focus on their core business and supporting IT objectives and let us provide supporting technologies and skills in testing and monitoring. Our managed services include design, implementation, re-configuration, adding additional functionality as it becomes available, developing new dashboards and reports, and running actual testing and/or monitoring services all whilst also keeping the solution up to date with the latest software updates and patches as well as managing licensing. Part of this ongoing evolution to achieve greater ROI are regular requirements, feedback, and user training sessions as appropriate.
Our managed service is run by a blended team of skilled professionals that look after multiple client environments and therefore build on each other’s expertise and experiences to ensure the best specialists are available to you when needed whilst reducing the cost of specialists by sharing skills across clients and continuously growing new team members.
If the solution is acquired through IT Ecology, the managed service may also be the ideal vehicle for a monthly or quarterly subscription and therefore better alignment to OPEX rather than traditional once-of or yearly CAPEX costs for solution licenses.

Ad-hoc Services

Our Ad-hoc testing services are provided as short term engagements to fill a particular shortage in an organization’s testing skills pool, regardless if this is to augment capacity during a particularly busy spell or to deliver a service that is only required from time to time and therefore does not warrant a permanent employee. Such services may include a clearly defined performance testing activity, a vulnerability scanning exercise, or developing an agreed test automation regression pack.

Ad-hoc services are always well defined in their scope and duration and therefore anticipated cost. Their duration is anything from a week to three months depending on said scope, but such testing services completely focus on the delivery of an immediate objective rather than maintaining a solution and applying consistently across a client’s projects and day-to-day activities. Due to this nature of the service, rates are generally higher in part because of a shorter-term commitment and in part because more experienced staff are required to provide the service against unique client requirements.

Contracting Service

IT Ecology provides contracting services where a testing or monitoring resource is required by a client for a longer-term engagement, typically a minimum of 6 months. In such a case, the person is contracted to perform agreed services on a “permanent” basis for the duration of the contract, and basic conditions of employment with regards to sick leave and leave also apply. This means that the person is dedicated to one client as if he/she was employed by the client and the scope of work is not limited to a particular project or piece of work but instead, the scope includes any work for which the person is contracted throughout the term of the contract.